This Complaints Policy governs the procedure for submitting complaints regarding goods purchased through the online store:
The seller is:
Erimax s.r.o.
Ventúrska 18
811 01 Bratislava
Company ID: 46649280
VAT ID: SK2023527759
(hereinafter referred to as the “Seller”)
The Seller is responsible for ensuring that the goods are free from defects at the time of delivery and have the expected characteristics.
The Buyer is obliged to inspect the goods upon receipt.
The Buyer may submit a complaint:
When submitting a complaint, the Buyer should provide:
After receiving the complaint, the Buyer will be informed about the next steps.
The complaint will be processed without undue delay, no later than within the statutory period.
In the case of a justified complaint, the Buyer is entitled to:
The method of resolution depends on the nature of the defect.
A complaint will not be accepted in particular if:
This Complaints Policy becomes effective on the date of its publication on the website.
